17% more consumers have lodged complaints with the Ombudsman in 2019 than during the previous year, reads the annual report on the activities of the national Ombudsman. The report was approved by the National Assembly with just one abstention.
“The biggest number of complaints are against monopoly companies such as Toplofikatsia heating company, water and sewerage, electric energy companies,” said Ombudsman Diana Kovacheva. There are a great many complaints against collection companies and fast credit companies as well.
Last year 13,000 people submitted complaints to the Ombudsman, and 13.8% of the cases were closed. The Ombudsman’s office made five referrals to the Constitutional Court and initiated legislative initiative 13 times. Half of the 1,823 recommendations made to various institutions have been implemented, Diana Kovacheva said further.
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The European Commission has formally warned Bulgaria, Estonia and Ireland to properly implement EU laws against racism and xenophobia, reports BNR correspondent Angelina Piskova. In its letter of formal notice, the European Commission says the three..
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On Thursday , the minimum temperatures will be between 5 and 10°C, in Sofia 6°C. The day's highs will be from 23°C to 28°C , in the capital it will..
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