17% more consumers have lodged complaints with the Ombudsman in 2019 than during the previous year, reads the annual report on the activities of the national Ombudsman. The report was approved by the National Assembly with just one abstention.
“The biggest number of complaints are against monopoly companies such as Toplofikatsia heating company, water and sewerage, electric energy companies,” said Ombudsman Diana Kovacheva. There are a great many complaints against collection companies and fast credit companies as well.
Last year 13,000 people submitted complaints to the Ombudsman, and 13.8% of the cases were closed. The Ombudsman’s office made five referrals to the Constitutional Court and initiated legislative initiative 13 times. Half of the 1,823 recommendations made to various institutions have been implemented, Diana Kovacheva said further.
The Kalotina border checkpoint on the border with Serbia has already been renovated and has a nearly 30% increased capacity for passenger cars. It has seven lanes each for entering and leaving the country, as well as another eight lanes that can be..
On Wednesday minimum temperatures will be between 2 and 12°C, 5°C in Sofia. Maximum temperatures will be 19-24°C, 21°C in the capital. In the higher plateaus of western Bulgaria there are conditions for frost. The day will be bright and sunny with light..
The second group of 80 Bulgarians who wanted to leave Lebanon has taken off from Beirut to Sofia onboard the governmental Airbus. The plane is expected to land in Sofia after 7 pm. The second group of Bulgarians is ready for evacuation from..
At present, there is no information indicating a threat to the security of Bulgarian citizens. However, enhanced security measures have been taken in..
On Thursday , the minimum temperatures will be between 5 and 10°C, in Sofia 6°C. The day's highs will be from 23°C to 28°C , in the capital it will..
A all-out war in the Middle East would be the worst case scenario, stated by the Caretaker Minister of Defense Atanas Zapryanov to journalists in the..
+359 2 9336 661