17% more consumers have lodged complaints with the Ombudsman in 2019 than during the previous year, reads the annual report on the activities of the national Ombudsman. The report was approved by the National Assembly with just one abstention.
“The biggest number of complaints are against monopoly companies such as Toplofikatsia heating company, water and sewerage, electric energy companies,” said Ombudsman Diana Kovacheva. There are a great many complaints against collection companies and fast credit companies as well.
Last year 13,000 people submitted complaints to the Ombudsman, and 13.8% of the cases were closed. The Ombudsman’s office made five referrals to the Constitutional Court and initiated legislative initiative 13 times. Half of the 1,823 recommendations made to various institutions have been implemented, Diana Kovacheva said further.
Experts from the Ministry of Transport and Communications are proposing the division of Bulgarian State Railways (BDZ) into three lots. According to them, this is a first step toward a more efficient and modern railway transport system, reported..
The flu season is expected to peak at the end of December and the beginning of January. In an interview with BNT, general practitioner Dr. Gergana Nikolova clarified that there are currently isolated positive cases of influenza. COVID-19 also..
The Bulgarian Antarctic base "St. Kliment Ohridski" officially opened its doors on the eve of its patron saint's day . The members of the Bulgarian Antarctic expedition, led by Professor Hristo Pimpirev, set foot on the snowy shores of Livingston..
The number of crimes committed in the conditions of domestic violence has gone up by 54% since the beginning of the year compared to last year, the..
According to unofficial information, the Hungarian Presidency of the Council of the EU has drafted a decision for the full admission of Bulgaria and..
As of next year, use of solid fuels for domestic heating in buildings which are part of central heating and gas supply networks will be banned in nine..
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